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Members' Satisfaction with DocuBank®
Members responding to satisfaction surveys provided the following feedback. 

  
Satisfaction

93% were pleased or very pleased that they received a DocuBank® membership as part of their estate plan.

98% of members who have obtained their documents while hospitalized feel that DocuBank® is a superior way to store their documents compared to other options, including storage with family members.


Here are some comments from our members:
  

"I appreciated having this card so I didn't have to take time away from my husband to get the papers. Thank you."
 
"[I am] confident that information needed will be available."
" Fourteen pages were faxed to the hospital in a VERY short time and are now in my wife's medical record." 
 
"The DocuBank® membership gives me a secure feeling should we have to go to the hospital."
 "We love you and your service. We have had to use it three times for my husband Laurence. It was so helpful. . . it is great to know you are there for us." 
 
"I appreciated getting this extra perk.  It makes me feel confident that my wishes will be honored."
"I have a medical background and know the importance (of this service). Keep up the good work!"
 
"I used it when I went to the emergency room. I feel very comfortable now that I have it. It gave me peace of mind."
"It made my admission easier . . . [I] didn't have to carry those documents." "It makes me confident that my wishes will be carried out"
"I enjoy the peace of mind that one call will take care of a health care emergency."
 
"It makes me feel that my wishes will be heeded."
"It's good to know that my wishes will be carried out -- when I am not capable of voicing them."
 
"It helps make you more secure if something should happen."
"It's a great idea!"
 
 
"When we travel it's extremely important."
"I feel very comfortable with the membership."
 
"It puts us at ease when traveling."
"[DocuBank is] very sensible."
 
"Nice to have - hope never to use."
"It will be a help in assuring that our wishes are carried out."
 
"(I am) very pleased, I carry enough documents on trips."
"[A] good idea, since we travel a lot."
 
 
"Glad to have it."

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